Customer Service Representative at Amani Advisory

Job Summary

• They are looking for a smart, friendly, and customer-focused Customer Service Representative to manage client interactions and ensure an excellent customer experience from order placement to delivery.

Key Responsibilities

• Attend to customer inquiries via phone, WhatsApp, Instagram, and walk-in clients
• Provide accurate information about products, pricing, fittings, and delivery timelines
• Process and track customer orders
• Follow up with customers regarding measurements, fittings, and order status
• Resolve customer complaints professionally and promptly
• Maintain proper records of customer interactions and orders
• Support the sales and production teams to ensure smooth order fulfillment
• Build strong relationships with customers to encourage repeat business

Requirements

• Minimum of OND / HND / BSc in any relevant field
• 1–2 years' experience in customer service, preferably in fashion or retail
• Excellent communication and interpersonal skills
• Strong problem-solving and conflict resolution skills
• Good knowledge of WhatsApp Business, Instagram, and basic computer use
• Ability to work in a fast-paced environment and multitask

Preferred Qualities:

• Friendly and well-presented personality
• Strong attention to detail
• Passion for fashion and customer experience
• Proximity to Lekki is preferred.