Customer Service Representative at Admoni

Location: Lekki, Lagos

Job Description

• Identify and assess customers’ needs to achieve satisfaction.
• Build sustainable relationships and trust with customers through open and interactive communication.
• Provide accurate, valid and complete information by using the right methods/ tools.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up toensure resolution.
• Keep records of customer interactions, process customer accounts and file documents.
• Resolve customers’ concerns and answer customers’ enquiries.
• Maintain a positive attitude and calmly respond to customers’ complaints.
• Attract customers by promoting the product and company positively whilst answering questions and addressing concerns as they arise.
• Recommend possible products to meet the customers’ needs.

Skills and Qualifications

• Bachelor's Degree with 2 - 5 years of work experience.
• Clear communication skill.
• Ability to pay attention to details.
• Ability to work with little or no supervision.
• The candidate must be a self starter.
• Time management.