Customer Service Receptionist at Patod Energy

Customer Service Receptionist Job Description

Job brief

Are you a customer care professional in the renewable field looking to take your career in a new direction? Do you want to be part of the pioneers in our expansion? We are looking for a competent Customer Service Receptionist who will oversee our front desk and the first point of contact to our customers. You will be attending to customers calls, e- mails and face to face

The ideal candidate will have a friendly and easy-going personality while also being very perceptive and disciplined. You should be able to deal with complaints and give accurate information. A customer-oriented approach is essential.

The goal is to make guests and visitors feel comfortable and valued while on our premises.

Responsibilities:

• Attend to calls and to make calls to the customers when needed.
• Maintain the track record of incoming and outgoing calls properly.
• Perform clerical duties and needs to take care of all clerical work including couriers, faxes, and filling forms etc.
• It will be the duty to keep the reception clear and maintain record shelves of internal communication held from front desk to other departments.
• Provide information to the people regarding official timings and other circular information.
• Ensure the queries of customers or clients are taken due care of and given proper attention.
• Keep front desk tidy and presentable with all necessary material (pens, forms, paper etc.)
• Greet and welcome guests
• Receive letters, packages etc. and distribute them
• Prepare outgoing mail by drafting correspondence, securing parcels etc.
• Check, sort, and forward emails
• Keep updated records and files
• Monitor petty cash expenses and costs
• Take up other duties as assigned (travel arrangements, schedules etc.)

Required Qualifications and Experience

• Proven experience as front desk representative, customer service agent or relevant position
• Familiarity with office machines (e.g. fax, printer etc.)
• Knowledge of office management and basic bookkeeping
• Proficient in English (oral and written)
• Excellent knowledge of MS Office (especially Excel and Word)
• Strong communication and people skills
• Good organizational and multi-tasking abilities
• Problem-solving skills
• Customer service orientation
• Bachelors’ degree, additional qualifications will be a plus.