Customer Service Personnel at ThinkAxis Nigeria Limited

Location: Lekki, Lagos

Details

• We are looking to hire an experienced Customer Service Personnel, to be responsible for engaging with customers.

Responsibilities

• Give report daily operations and submit a weekly and monthly report of activities and enquires.
• Develop and manage the company's Databases.
• Coordinating with other departments to obtain updated client/prospect information to create new files and/or update old files.
• Responsible for filing and documentation of all client files and correspondences
• Responsible for responding to inquiries, complaints from customers on the CRM email platform and telephone line
• Record every inquiry and complaint by customers (old and new)
• Proper documentation of all client's correspondences, receipts, title documents, letters etc
• Responsible for timely requesting of receipts of payments and commissions.
• Responsible for sending client's receipts, payment reminders, congratulatory messages on full payments, etc
• Aid in the implementation and set up of approved Sales activities.
• Send out periodic marketing information to prospects (emails, SMS blasts, newsletters, etc)
• You should be able to deal with complaints and give accurate information
• Update clients on work progress.
• Generate new leads using marketing platforms and encourage repeat business from an existing database
• Take up other duties as assigned.

Requirements

• Related degree in Customer Service, Public Administration or International Relations.
• A minimum of 2 years’ experience.
• Excellent interpersonal and communication skills.
• Proficient in all Microsoft applications.
• Female applicants only.
• Polite, Honest, and Maintain a positive attitude focused on customer satisfaction