Customer Service Personnel at Rubels & Angels

Responsibilities

• Respond promptly to customer inquiries via phone, email, chat, or in-person.
• Resolve customer complaints effectively and professionally, aiming for first-contact resolution.
• Provide accurate, valid, and complete information using the right tools and resources.
• Maintain detailed records of customer interactions, transactions, comments, and complaints.
• Follow communication procedures, guidelines, and policies.
• Escalate unresolved issues to the appropriate internal teams when necessary.
• Support customer retention efforts by delivering outstanding service and building rapport.
• Continuously improve product knowledge to better assist customers and suggest relevant solutions.

Requirements

• SSCE/OND/HND/BSC Holders are eligible to apply for this position.
• Must reside within the axis of ago palace way, okota, lagos state.