Customer Service Personnel at Ardent Universe

Our client, a prestigious dining establishment in Lekki, is currently in need of dedicated customer service professionals. The perfect candidates will possess an unwavering passion for delivering exceptional customer care, setting the standard for excellence within the hospitality industry.

Responsibilities

• Maintain broad knowledge of the company’s products, services and promotions. 
• Maintain documentation of customer’s inquiries and responses for future reference.
• Answer any questions customer may have about available products and services in a timely manners.
• Listen to customer’s concerns and complaints with the goal of resolving them.
• Select appropriate responses to customers’ queries and work quickly to resolve them in a timely manner.
• Anticipate customers’ needs, following up with previous customers to offer reorders or additional services.