Customer Service Operator at Wallets Africa

About the job

• As a customer service representative, you’ll be resolving customer complaints via phone, email, live-chat or social media.
• You will use phone, email or SMS to reach out to customers and verify account information.
• You will be the face of the business, you will greet customers warmly and ascertain problem or reason for contacting us.
• You'll act as the company gatekeeper, you will suggest solutions when a product malfunctions, handle failed transactions and attempt to persuade customer to reconsider retrying failed transactions.
• You will work with a customer service manager to ensure customer service is being delivered.
• You'll compile reports on overall customer satisfaction, read from scripts and handle changes in policies or renewals.
• You will work collaboratively with other colleagues to ensure that customer issues/bugs are resolved urgently and permanently.