Customer Service/Online Marketer at Tekra Global Concepts Limited

Duties

• Ensure the smooth running of the customer service/administrative department
• Handle complaints from customers and escalate to a higher authority if necessary
• communicate courteously with customers by telephone, email, letter and face to face
• ensure that the needs of customers are being satisfied
• Carry out feedback of all services used and document
• Make cold calls to confirmed potential clients
• find ways to measure customer satisfaction and improve services;
• meeting with other managers to discuss possible improvements to customer service
• Dispatch drivers for services
• Ensure brand presence on relevant sites online
• Prepare interesting and educative content that could be put on social media sites
• Keep ahead of industry’s development and suggest best practices to areas of improvement

Administrative role

• Maintain an up to date database of clients
• keep accurate records of discussions or correspondence with customers
• Keep detailed records of services carried out
• Ensure that personnel  files are properly maintained and kept confidential
• Maintain an up to date database of all office expenditure: petty cash, major expense etc
• Maintain an up to date database of all income received
• Adhere to manage the approved budget
• Submit all reports to supervisor as at when due