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A Technology Company
Job brief
We are looking for a customer-oriented service officer/representative CSR, who will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that a customer might face with accuracy and efficiency.
As the CSR, you are expected to be genuinely excited to help customers, exercise patience, be empathetic, and passionate when communicating with customers.
The candidate must love to talk and understand the value of good communication skills and put themselves in their customers’ shoes and advocate for them when necessary. Customer feedback is priceless, and as a CSR, gathering feedback is a priority.
The candidate should be able to troubleshoot and investigate if they don’t have enough information to answer a customers’ question or resolve complaints.
The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
Responsibilities
Requirements and skills
Interested and qualified candidates should forward their CV to: stelnonsrecruitment@gmail.com using the position as subject of email.
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