Customer Service Officer at Willers Solutions

A customer service representative in an ISP company helps customers with questions and concerns about the company\'s products and services. They may also be called a customer service associate, customer support specialist, or call center representative. 

Responsibilities

• Answer questions: Respond to customer calls, emails, or in-person inquiries 
• Resolve issues: Determine the best way to resolve customer issues and complaints 
• Provide information: Share information about company products, services, policies, and procedures 
• Process requests: Handle customer requests, refunds, shipments, and account adjustments 
• Follow up: Follow up with customers to ensure issues are resolved 
• Record interactions: Keep records of customer interactions and account transactions 
• Collaborate with team: Work with other customer service professionals to improve customer service 

Requirements

• Must have a proven experience in an ISP firm , Telecoms or any related field
• Strong listening, communication, and customer service skills
• Ability to multitask and provide effective solutions
• Comfortable problem solving
• Ability to set priorities and manage time effectively