Customer Service Officer at Value Edge Management Service Limited

Key Responsibilities

• Act as the point of contact both physically and virtually between the company and her customers, guiding and recommending the best services for each client’s needs.
• Provide correct information about the company’s services to prospective and new clients.
• Ensure customers’ satisfaction with services by resolving complaints and enquiries.
• Escalation of customers’ concerns, complaints and feedback when necessary and appropriately.
• Follow communication procedures, guidelines and policies.
• Keep records of customers’ interactions, confirm customers’ payments and place customers’ orders.
• Physically able to assist customers with product inquiries.
• Customer-focused, with a positive attitude and a passion for helping people.
• Strong problem-solving abilities and the capacity to remain calm under pressure.
• Detail-oriented and capable of multitasking in a busy environment.
• Excellent communication and interpersonal skills.
• Strong negotiation and closing abilities.
• Ability to work independently and manage multiple priorities.
• Proficiency in Microsoft Office and CRM systems.

Requirements

• Candidates must possess a degree in any relevant area.
• 1– 3 years experience.
• The candidate must reside in or around Alimosho, Lagos.