Customer Service Officer at Togetherway Limited

Responsibilities

• Respond promptly and effectively to customer inquiries via various communication channels, including phone, email, and live chat.
• Assist customers in resolving product-related issues, billing inquiries, and general concerns while maintaining a professional and courteous demeanor.
• Provide accurate and comprehensive information about our products and services to customers, ensuring they have a clear understanding of features, benefits, and pricing.
• Handle customer complaints and escalations, striving for a quick and satisfactory resolution while adhering to company policies and procedures.
• Document customer interactions and maintain detailed records of inquiries, comments, and actions taken to facilitate effective follow-up and future reference.
• Collaborate with other departments, such as sales and technical support, to address customer needs and provide relevant solutions.
• Stay up-to-date with product knowledge, industry trends, and customer service best practices to continuously improve service quality.
• Identify opportunities to enhance the customer experience and provide feedback to the management team.

Requirements

• B.Sc / HND in a relevant field of study is required
• Previous experience in a customer service role, preferably in a fast-paced environment.
• Excellent communication skills, both verbal and written, with a strong command of the English language.
• Ability to empathize with customers and maintain a calm and professional demeanor, even in challenging situations.
• Strong problem-solving skills and the ability to think quickly on your feet to provide effective solutions.
• Proven ability to multitask, prioritize, and manage time effectively to meet customer service targets.
• Proficient in using customer service software, CRM systems, and other relevant tools.
• A positive attitude and a genuine desire to help customers, coupled with a passion for delivering exceptional service.
• Flexibility to work in shifts, including evenings, weekends, and holidays as required.