At TeamAce, we help businesses across different industries thrive. We work with businesses to create their desired change by getting the right people, designing bespoke business processes, leveraging data, applying insights and technology. We combine our expertise and take different bespoke approaches to solve different business challenges because we believe...
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As the Customer Service Officer, you will serve as the frontline representative of the brand, ensuring excellent customer experience by managing inquiries, processing orders, and resolving issues efficiently.
Responsibilities
Handle customer inquiries across phone, WhatsApp, and social media channels
Process and confirm customer orders accurately and efficiently
Manage complaints and ensure timely resolution of issues
Maintain customer records and order logs
Coordinate with production and logistics teams to ensure smooth order fulfillment.
Requirements
Bachelor’s Degree in Business Administration or related field
Minimum of 2 years of experience in customer service (hospitality preferred)
Strong communication and interpersonal skills
Familiarity with CRM tools and social media platforms.
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