Customer Service Officer at Talents and Skills Africa

Locations: (Ikeja,Surulere, Ogudu, Lekki) Lagos

Job Brief

• The primary role of this job is to provide excellent customer service and meet sales quotas for the Store.
• You will identify client needs, present and answer questions about our products and services and recommend first-hand solutions.
• A positive attitude and a desire to promptly resolve potential customer issues or complaints will make you successful in this role.
• Ultimately, the job holder will ensure that customers leave our store satisfied and you will contribute to the store’s profitability.

Responsibilities are but not limited to:
Sales & Marketing:

• Professionally aid customers in making an informed choice of products to purchase using superior product knowledge.
• Meet established Branch Monthly Sales target by selling products and after-sales services
• Identify idle products (i.e. products that had been in stock for over 3 months) in the branch and ensure they are pushed out.
• Maintain a clean environment with in and around the Store Premises

Inventory Management:

• Ensure good and proper assortment and display of product at the store.
• Partake in stock count exercise with the internal and external auditors.

Reporting:

• Prepare and forward daily activity reports to all applicable parties.
• Send daily facility report as directed by Admin

Customer Service Management:

• Carry out all duties as it relates to customer's engagement end to end
• Carry other duties assigned to you.

Requirements

• Candidates shoild possess a Bachelor's degree with 0 - 2 years work experience.