Customer Service Officer at Stresert Services Limited

Duties & Responsibilities 

• Answering phones from customers professionally and responding to customer inquiries and complaints  
• Cross-selling, upselling, and customer retention  
• Handling and resolving customer complaints 
• Providing customers with the company's service and product information. 
• Processing forms, and applications requested by the customers.
• Identifying, and escalating priority issues and reporting to upper management.
• Routing inbound calls to the appropriate resources.
• Following up on complicated customer calls where required.
• Completing call notes and call reports as necessary and updating them in the CRM.
• Obtaining and evaluating all relevant data to handle complaints and inquiries.
• Recording details of comments, inquiries, complaints, and actions taken.
• Managing administration, communicating, and coordinating with internal departments.
• Other duties as assigned. 

Knowledge, Skills, and Abilities:

• Interpersonal and customer service skills
• Excellent communication skills (written and verbal)
• Must be highly numerate and comfortable with figures
• Analytical and problem-solving skills
• Multitasking and organizational skills
• Ability to answer a high volume of calls and/or emails daily
• Ability to work effectively with a customer service team
• Attentiveness and patience
• Time-management skills
• Ability to uphold organizational values
• Must be IT and Social media savvy with good knowledge of MS-Office suite

Experience and requirements

• Graduate of social sciences, finance, or communications related discipline from a recognized University – minimum of second-class
• 2 years’ experience in customer service, sales or marketing (experience selling real estate is an added advantage) 
• Location: Applicants must reside in Lagos Mainland.