Customer Service Officer at Smash Technology

Salary:₦180,000 Monthly

The Customer Service Officer will act as the first point of contact for customers; she is a salesperson, ensuring excellent service delivery by handling inquiries, processing requests, resolving complaints, and maintaining a high level of customer satisfaction.

If you're good with people, enjoy closing deals, and prefer an office-based role, this is an ideal opportunity for you.

• Ability to meet targets
• Ability to drives sales
• Respond promptly and professionally to customer inquiries via phone, email, chat, or in person.
• Provide accurate product and service information.
• Resolve complaints, escalating complex issues when necessary.
• Process orders, refunds, and returns in line with company policy.
• Maintain updated customer records and track interactions using CRM tools.
• Ensure customer follow-up and feedback collection.
• Establish sales and indoor marketing with customer insights.
• Continuously seek ways to improve service delivery

Requirements:

• Minimum of 3 years' experience in a customer service, sales, or marketing role.
• Proven ability to manage a sales pipeline and close deals consistently.
• Excellent verbal and written communication skills.
• Strong product presentation and client engagement skills.
• Proficient in CRM systems, email etiquette, and digital sales tools.
• Strong collaboration mindset with internal teams.
• Goal-driven, self-motivated, and adaptable under pressure