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  • Posted: May 30, 2022
    Deadline: Jun 13, 2022
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  • Sigma Consult is a key player in business consulting and advisory services within Nigeria with focus on the healthcare industry. We bridge gaps between inputs and outputs thereby increasing the productivity of its clients.
    Read more about this company

     

    Customer Service Officer

    Location: Festac Town, Lagos

    Sector: Healthcare

    Job Description

    • Manage large amounts of incoming phone calls
    • Generate sales leads
    • Identify and assess customers’ needs to achieve satisfaction
    • Build sustainable relationships and trust with customer accounts through open and interactive communication
    • Provide accurate, valid and complete information by using the right methods/tools
    • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
    • Keep records of customer interactions, process customer accounts and file documents
    • Follow communication procedures, guidelines.

    Job Requirements

    • B. Sc / HND with 2 years proven customer support experience or experience as a Client Service Representative
    • Track record of over-achieving quota
    • Strong phone contact handling skills and active listening
    • Familiarity with CRM systems and practices
    • Customer orientation and ability to adapt/respond to different types of characters
    • Excellent communication and presentation skills
    • Ability to multi-task, prioritize, and manage time effectively.

    Salary
    N85,000 Monthly.

    Method of Application

    Interested and qualified candidates should send their CV to: cv@sigma.ng using the Job Title as the subject of the mail.

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