Customer Service Officer (Showroom) at Winock Solar Limited

Job Description

• The job role of a Customer Care Representative in a solar company involves various responsibilities focused on ensuring positive interactions with customers and addressing their inquiries or concerns related to solar products and services. Here is an overview of the key duties:

Responsibilities
Customer Inquiries Handling:

• Responding to customer inquiries via phone, email, or live chat promptly and professionally.
• Providing information about solar products, services, pricing, and company policies.

Issue Resolution:

• Addressing and resolving customer concerns, problems, or complaints regarding solar equipment, billing, or services.
• Coordinating with relevant departments to ensure timely resolution of customer issues.

Technical Support:

• Offering basic technical support to customers who may have questions or challenges with their solar systems.
• Collaborating with the technical team for complex issues that require specialized knowledge.

Order Processing:

• Assisting customers with the placement of orders for solar products or services.
• Ensuring accurate and timely processing of customer orders and coordinating with logistics if necessary.

Billing and Payments:

• Assisting customers with billing inquiries, payment processes, and addressing any discrepancies.
• Providing information on billing cycles, payment options, and facilitating payment arrangements.

Documentation and Record Keeping:

• Maintaining accurate and detailed records of customer interactions, feedback, and issue resolutions.
• Documenting customer profiles and updating relevant information in the customer database.

Product Knowledge:

• Staying informed about the company's solar products, services, and technological advancements.
• Educating customers on the benefits of solar energy and addressing common inquiries.

Customer Education:

• Offering guidance and educational resources to help customers maximize the benefits of their solar systems.
• Communicating information about energy efficiency and sustainable practices.

Escalation Handling:

• Escalating complex or unresolved issues to higher levels of support or management when necessary.
• Collaborating with other departments to ensure a holistic approach to customer satisfaction.

Customer Feedback and Reporting:

• Gathering and analyzing customer feedback to identify trends and areas for improvement.
• Providing regular reports to management on customer interactions and suggesting improvements.

Upselling and Cross-selling:

• Identifying opportunities to upsell or cross-sell additional solar products or services.
• Promoting the benefits of upgrades or supplementary offerings.

Qualifications

• Interested candidates should possess a Bachelor's Degree with at least 2 years experience.