Customer Service Officer at Rexobe Consult

Description

• One of our clients in the Beauty industry is seeking a courteous, customer-focused Customer Service Officer to manage client interactions, support sales processes, and ensure an excellent customer experience.

Responsibilities

• Attend to customer inquiries, complaints, and requests professionally
• Process orders and follow up on customer transactions
• Maintain accurate customer records and feedback logs
• Provide product information and basic recommendations to customers
• Support walk-in and online customers effectively
• Escalate complex issues when necessary
• Collaborate with sales and operations teams to improve service delivery
• Ensure a positive brand image at all customer touchpoints.

Requirements

• Minimum of OND / NCE qualification
• 1 – 3 years experience in customer service or retail (beauty industry experience is an advantage)
• Excellent communication and interpersonal skills
• Good listening and problem-solving abilities
• Basic computer and record-keeping skills
• Friendly, patient, and professional attitude
• Ability to work on-site and handle multiple customers.