Customer Service Officer at Repton Group

Description

• Managing of incoming calls, processing of order and adequate resolution of customer’s complaint
• Build trust and sustainable relationships with customer’s accounts through effective interactive communication
• Keep records of customer interactions, process customer accounts and file documents
• Provide information about a company’s special offerings and up-selling related products.
• Escalating all complex challenges or complaint of customer to Head of Department for adequate resolution.
• See to confirmation of invoice and payment from Customers
• Updating of Customer’s record and providing accurate and detail report on daily activities.

Qualification and Experience

• HND / Bachelor's Degree in Mass Communication, Business Administration or any related field of study.
• 1-3 years of experience in the same role.
• Familiar with use of ERP and CRM.
• Highly proficient and possess adaptability to other role.
• Good at operating system especially report writing and Excel usage.