Customer Service Officer at Premier Medical Center

Location: Abeokuta, Ogun

Job Description

• We are looking for a creative Customer Service Officer to join our versatile team and help achieve our customer objectives.
• As a Customer Service Officer you will be tasked withimplementing, supportingand managing all customer sales and after-sales activitiesas well as collaborating with other departments tocontribute to the overall success of the Organization.

Responsibilities

• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Process orders and requests.
• Respond promptly to customer inquiries.
• Build sustainable relationships and trust with customer accounts through open and interactive communication via various channels.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Keep records of customer interactions, transactions, comments, and complaints.
• Generate customer feedback and testimonials.
• Meet personal/customer service teamsales targets and call handling quotas
• Communicate and collaborate with internal teams as necessary.
• Provide feedback on the efficiency of the customer service process.
• Ensure customer satisfaction and provide professional customer support.

Requirements

• Must be a graduate (OND / Degree or higher).
• 0 - 2 years customer support experience or experience as a Client/Customer Service Representative.
• Track record of over-achieving quota.
• Strong phone contact handling skills and active listening skills.
• Familiarity with CRM systems and practices.
• Customer orientation and ability to adapt/respond to different types of characters.
• Excellent communication and presentation skills.
• Good organizational skills
• Ability to multi-task, prioritize, and manage time effectively.
• Proficient in Microsoft Office.