Customer Service Officer at Petra Micro Finance Bank Ltd (PMFB)

Location: Yaba, Lagos

Job Description

• Ensure full understanding ofthe bank products and effectively explain product benefits and features to clients.
• Ensuring pro-active service to customers by adhering to Bank’s standard customer service delivery turn-around time.
• Managing customer inquiry with regards service points within the branch where clients can be serviced through accounts opening packages, cheque books, customer statements etc.
• Maximising Customer Satisfaction by ensuring quick and professional service and complaint management..
• Understand fully all Petra MfB products and services and procedures.
• Effectively engage clients to educate clients on all products and cross sell services and products as required.
• Ensure proper customer account opening documentation and filing
• Handling customer complaints and servicing customers’ inquiries.
• Co-planning local marketing and sales activities, reviewing results and determine improvements.
• Maximise customer satisfaction.

Requirements

• Mimimum qualification of B.Sc or HND
• Minimum of 2 years experience in a similar role in a micro finance bank