Customer Service Officer at Owens and Xley

Industry- Fashion

Role Overview

In this role, you will manage interactions with walk-in customers, manage the brand’s online presence, process online orders and respond to customers’ queries and complaints.

Duties and Responsibilities

• Receive and respond to inquiries via phone calls, emails, and social media (WhatsApp, Instagram DMs).
• Welcome and assist walk-in customers
• Process online transactions and ensure the items ordered are delivered to the customers
• Book appointments for couture consultations
• Receive, resolve or escalate customer complaints to the operations manager
• Post content on Instagram daily
• Come up with engaging and relatable captions for content to be posted on social media platforms.
• Manage the creative director’s calendar
• Ensure the shop floor is neat and organized

Requirements

• Bachelors degree in any arts or social science related discipline
• Minimum of  one (1) year experience in customer service
• Experience in a virtual customer support role is preferred
• Proven record of the use of canva, reels, Photoshop, Lightroom, or a similar application
• Strong verbal and written communication skills

Candidate should  reside preferrably around Jakande- Ajah axis

Working Hours- 8:30 am - 6:30 pm (Mondays- Saturdays)

Salary- N70, 000 - N 80, 000