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  • Posted: Feb 1, 2021
    Deadline: Feb 5, 2021
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    Owens and Xley is a business consulting and advisory company. We offer strategic services in the areas of business advisory, business development and planning to small businesses that would otherwise not have access to the technical competencies available to bigger companies. We know the role good planning plays in any business and its associated costs, a...
    Read more about this company

     

    Customer Service Officer

    Location: Ikoyi, Lagos

    Responsibilities

    Sales Management

    • Responsible for taking all customer orders, confirming orders and payments and channeling to the appropriate department using company approved guidelines
    • Assist customers in making decisions by providing adequate knowledge about cakes and pastries
    • Obtains  and communicate customer feedback on the cakes and pastries.
    • Informs clients of ongoing promotions and available discounts
    • Prepares invoices when orders are confirmed using QuickBooks and ensures payments are made by the customers;

    Customer Relations

    • Responds promptly to incoming customer requests via emails, phone calls and text messages;
    • Builds sustainable relationships with customers by providing excellent customer support;
    • Maintains a positive, empathetic and professional attitude towards customers at all times;
    • Ensures customers complaints are handled properly and are escalated to the customer service lead when necessary;
    • Keeps records of customer interactions and details of actions taken;
    • Responds to emails sent by customers, provide status updates upon request and settle complaints;
    • Ensures customers’ orders are processed and delivered on time;
    • Ensures the right customer orders are taken and directed to appropriate staff;

    Qualifications

    Educational Qualification

    Minimum of HND/BSC from a reputable university.

    Experience

    1-3 years of work experience in similar or related role.

    Skills and Requirements

    • Proficiency in the use of Microsoft Office package especially Excel and Word;
    • Proficiency in the use of invoice software like QuickBooks.
    • Present and communicate information clearly and appropriately
    • Write and report events
    • Deliver results and meet customer expectations
    • Follow instructions and procedures
    • Ability to work with little or no supervision
    • Good telephone ethics

    Salary

    N70,000 - N80,000 Monthly

    Method of Application

    This job has expired. Application is no longer allowed

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