Customer Service Officer at Owens and Xley

Location: Ikoyi, Lagos

Responsibilities

Sales Management

• Responsible for taking all customer orders, confirming orders and payments and channeling to the appropriate department using company approved guidelines
• Assist customers in making decisions by providing adequate knowledge about cakes and pastries
• Obtains  and communicate customer feedback on the cakes and pastries.
• Informs clients of ongoing promotions and available discounts
• Prepares invoices when orders are confirmed using QuickBooks and ensures payments are made by the customers;

Customer Relations

• Responds promptly to incoming customer requests via emails, phone calls and text messages;
• Builds sustainable relationships with customers by providing excellent customer support;
• Maintains a positive, empathetic and professional attitude towards customers at all times;
• Ensures customers complaints are handled properly and are escalated to the customer service lead when necessary;
• Keeps records of customer interactions and details of actions taken;
• Responds to emails sent by customers, provide status updates upon request and settle complaints;
• Ensures customers’ orders are processed and delivered on time;
• Ensures the right customer orders are taken and directed to appropriate staff;

Qualifications

Educational Qualification

Minimum of HND/BSC from a reputable university.

Experience

1-3 years of work experience in similar or related role.

Skills and Requirements

• Proficiency in the use of Microsoft Office package especially Excel and Word;
• Proficiency in the use of invoice software like QuickBooks.
• Present and communicate information clearly and appropriately
• Write and report events
• Deliver results and meet customer expectations
• Follow instructions and procedures
• Ability to work with little or no supervision
• Good telephone ethics

Salary

N70,000 - N80,000 Monthly