Customer Service Officer at Owens and Xley

Responsibilities:

•  Assist in developing, presenting, and implementing policies and procedures to make sure company customers have a satisfactory experience when using its services.
•   Incorporate with the company’s CIO to see to it that the interface to data is easy to understand and use by customers.
•  Reach out to customers through technology or in person, communicating to them about the company’s services, and finding out about new services they want the company to offer.
•  Resolve complaints through phone, email, or social media.
•  Collaborate with the customer service manager to ensure that proper customer service is being delivered.
• Requirements:
•  Excellent communication skills – both oral and written, as well as a pleasant voice for effective communication.
• Good management skills, and the ability to pay attention to details.
• Good organizational, interpersonal, and problem-solving skills.
• Bachelors degree in any arts or social science related discipline.
•  Minimum of one (1) year experience in customer service.
•  Experience in a virtual customer support role is preferred.
•  Proven record of the use of canva, reels, Photoshop, Lightroom, or a similar application.
•   Strong verbal and written communication skills.
•   Must possess administrative skills, and the ability to work as part of a team.