Customer Service Officer- Onitsha- at Reliable Steel & Plastic Ind. Ltd.

We are searching for a Customer Service Officer with exceptional communication skills and a good work ethic. As a Customer Service Officer, your responsibilities will include answering customer questions and providing support. You will make notes on our computer system and have an optimistic and adaptable attitude.

Customer Service Officer Duties

• Answer phone, email, and face-to-face customer enquiries
• Direct customers to online resources
• Create and maintain reports on customer interactions
• Attend weekly team meetings
• Update customer records in our system, including notes about conversations and outcomes
• Present ideas for improving customer care
• Participate in team-building activities
• Develop customer rapport
• Encourage customers to complete satisfaction surveys
• Make recommendations to managers to improve customer experience

Customer Service Officer Qualifications

The education and qualifications of a Customer Service Officer might include the following Bsc:social sciences,ability to speak English language and  f,Hausa language fluently is a most.Most be a Female and not more 35 years of age,

Customer Service Officer Desired Experience

The relevant experience of a Customer Service Officer might include working or volunteering as a Customer Service Representative, Sales Representative, or other roles where the individual may have developed excellent communication skills.