Customer Service Officer (NYSC Intern) at Ntisa Limited

Location: Lekki, Lagos

Job Description

• We are launching new cloud-based retail management system for sales automation, marketing, order management, customer management and data analytics to support small and micro-small businesses digitally transform their operations.
• As a result, we are looking to hire a new staff into our customer care function to help customer onboarding and retention.

Job Overview

• The Customer Service Representative attracts potential customers by answering product and service-related questions, suggesting information about the company’s products and services.
• The aim is to ensure excellent service standards and maintain high customer satisfaction.

Job Responsibilities

• Manage large amounts of incoming phone calls. Initiate outbound calls to follow-up on leads and/or customer complaints.
• Identify and assess customers’ needs to achieve satisfaction.
• Build sustainable relationships and trust with customer accounts through open and interactive communication. Resolve customer complaints via phone, email or social media platforms.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Keep records of customer interactions, process customer accounts and update records in CRM system.
• Excellent communication and presentation skills
• Conduct customer onboarding and assist with set-up.
• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Prepare product or service reports by collecting and analysing customer information.
• Using social media to engage consumers, respond to questions or complaints, and to promote company initiatives.
• contribute to social media engagement and brand awareness campaigns. keep up to date with current digital trends.
• Manage the contact database and assist with lead generation activities.

Requirements

• BA / BS Degree or equivalent
• Critical thinking, problem-solving skills and time-management skills
• Strong verbal/written communication, and interpersonal skills.