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  • Posted: Oct 5, 2022
    Deadline: Nov 2, 2022
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  • Ntisa Limited is a cloud technology company that provides business owners with software solutions to help them innovate and eliminate inefficiencies to become more profitable.
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    Customer Service Officer (NYSC Intern)

    Location: Lekki, Lagos

    Job Description

    • We are launching new cloud-based retail management system for sales automation, marketing, order management, customer management and data analytics to support small and micro-small businesses digitally transform their operations.
    • As a result, we are looking to hire a new staff into our customer care function to help customer onboarding and retention.

    Job Overview

    • The Customer Service Representative attracts potential customers by answering product and service-related questions, suggesting information about the company’s products and services.
    • The aim is to ensure excellent service standards and maintain high customer satisfaction.

    Job Responsibilities

    • Manage large amounts of incoming phone calls. Initiate outbound calls to follow-up on leads and/or customer complaints.
    • Identify and assess customers’ needs to achieve satisfaction.
    • Build sustainable relationships and trust with customer accounts through open and interactive communication. Resolve customer complaints via phone, email or social media platforms.
    • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
    • Keep records of customer interactions, process customer accounts and update records in CRM system.
    • Excellent communication and presentation skills
    • Conduct customer onboarding and assist with set-up.
    • Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
    • Prepare product or service reports by collecting and analysing customer information.
    • Using social media to engage consumers, respond to questions or complaints, and to promote company initiatives.
    • contribute to social media engagement and brand awareness campaigns. keep up to date with current digital trends.
    • Manage the contact database and assist with lead generation activities.

    Requirements

    • BA / BS Degree or equivalent
    • Critical thinking, problem-solving skills and time-management skills
    • Strong verbal/written communication, and interpersonal skills.

    Method of Application

    Interested and qualified candidates should send their Applications to: careers@ntisalimited.com using the Job Title as the subject of the email.

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