Customer Service Officer at NextPayDay

We are hiring a customer service officer to manage customer queries and complaints. You will also be asked to process loans, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have strong experience working with computers and data entry.

Responsibilities

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing and booking loans, forms, applications, and requests.
• Entering of data and making postings
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Ensure customer satisfaction and provide professional customer support.

Requirements

• University Degree, or equivalent.
• Not less than 2 years of experience in a similar role
• Experience in customer care with a Financial Institution is a strong advantage.
• Ability to stay calm when customers are stressed or upset.
• Comfortable using computers.
• Data entry skills
• Customer Service Skills
• Documentation Skills
• Listening Skills
• Phone Skills
• Resolving Conflict
• Multitask
• Negotiation
• Positive Attitude
• Attention to Detail
• People Oriented
• Problem Solving
• Organizational Skills
• Adaptability
• Ability to Work Under Pressure
• Excellent computer skills

Salary

• N60,000 monthly.