Customer Service Officer at Lheon Consulting

Job Responsibilities

• Improve customer service experience, create engaged customers, and facilitate organic growth.
• Take ownership of customer's issues and follow problems through to resolution.
• Develop service procedures, policies and standards.
• Keep accurate records and document customer service activities and discussions.
• Keep ahead of industry’s developments and apply best practices to areas of improvement.
• Control resources and utilize assets to achieve qualitative and quantitative targets.
• Assess service statistics and prepare detailed reports on your findings.
• Good understanding of management practices and techniques.
• Outstanding written and verbal communication skills.
• Proficiency in Microsoft Office
• Awareness of industry’s latest technology trends and applications.
• Excellent leadership and interpersonal skills.

Qualifications

• Candidates should possess a Bachelor's Degree with at least 2 years experience.