Customer Service Officer- Lekki at Fastest Cakes

Job description

• We are looking for Customer service officers who will directly work with customers to take orders, answer their questions, and provide additional support where needed.

Responsibilities

• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Excellent knowledge of our products to be able to solve customer issues.
• Ensuring all customer orders are processed efficiently.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Maintaining a positive, courteous, empathetic, and professional attitude toward customers at all times.

Requirements

• Candidates should possess a Bachelor's Degree qualification with at least 1 year work experience.
• Candidate must reside near Lekki Phase 1
• Must have completed the National Youth Service Corps (NYSC)
• Proven customer support experience
• Must speak and write crisp and clear English
• Must be able to work on some weekends and holidays.
• Work from the office 23 days a month
• Should be willing to work with the company long term.