Customer Service Officer at Lance Trend

Job Overview

• We are looking for a dedicated and enthusiastic Customer Service officer to join our team.
• As a Customer Service Officer, you will be the first point of contact for our customers, assisting with queries, resolving complaints, and providing information about our products and services.
• Your role is key in ensuring customer satisfaction and contributing to the overall success of our company.

Key Responsibilities

• Answer customer queries via phone and email in a friendly and professional manner.
• Provide accurate product and service information to customers and assist with enquiries.
• Handle customer complaints efficiently, escalating issues to the relevant departments when necessary.
• Process orders, payments, refunds, and updates to customer records in the company database.
• Upsell and cross-sell products and services to meet customer needs.
• Collaborate with internal departments to resolve customer issues promptly.
• Monitor and report on customer feedback to improve service quality.
• Achieve and exceed performance targets and key performance indicators (KPIs).

Skills and Qualification

• Proven experience in customer service role in any industry.
• Excellent verbal and written communication skills.
• Strong ability to stay calm and focused in high-pressure situations.
• Attention to details and proficiency in data-entry.
• Ability to work in a fast-paced environment and handle multiple tasks.

Preferred Experience and Education:

• Minimum of OND Qualification
• Previous experience in customer service environment
• Experience in handling both inbound and outbound customer interactions.
• Familiarity with sales processes and techniques.