Customer Service Officer at Lagoon Hospitals

Job Description

• This role is responsible for attaining a flawless level of service at all points of customer contact and enabling a superior quality experience for patients and visitors. Candidates with experience in the Healthcare, Telecommunications, or Hospitality Industries are encouraged to apply.

Summary of Responsibilities

• Manage patient admission and discharge processes.
• Schedule or book patients to visit consultants.
• Provide exceptional service at all points of customer contact.
• Appropriate and timely patient admission.
• Handle inquiries/telephone calls, and messages professionally.
• Liaise and work with clinical and non-clinical staff to ensure a flawless level of service at all points of customer contact.
• Clinic management
• Achieve heightened levels of patient satisfaction/experience
• Other duties as assigned

Key Result Areas/ Performance Goals:

• Management of customers’ grievances
• Error free registration of all categories of patients
• Appropriate and timely patient admission and discharge
• Comply with the use of Standard Operating Procedures and policies

Job Qualifications

• University Degree or Higher Diploma in Social sciences and Humanities

Core Competencies

• Excellent communication skills
• Working knowledge, process improvement, and operations management.
• Negotiation
• Customer Service Orientation
• Computer Literacy

Behavioral Competencies

• Pleasant disposition
• Interpersonal and Communication Skills
• Service-oriented, courteous, and a team player.