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  • Posted: Jun 21, 2021
    Deadline: Aug 16, 2021
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  • ICS Outsourcing is Nigeria’s leading Outsourcing provider incorporated in August 1994. We offer a comprehensive range of outsourcing services ranging from People Outsourcing to Sales BPO. We provide bespoke Business Support Solutions to all kinds and sizes of business. Our desire to consistently deliver value-added services to our clients has helped us to evolve into a pacesetter and standard bearer in our industry. We have a reputation for satisfying and surpassing our client’s expectations.
    Read more about this company

     

    Customer Service Officer

    Job Responsibilities

    • Manage large amounts of incoming phone calls
    • Generate sales leads
    • Identify and assess customers’ needs to achieve satisfaction
    • Build sustainable relationships and trust with customer accounts through open and interactive communication
    • Provide accurate, valid, and complete information by using the right methods/tools
    • Meet personal/customer service teamsales targets and call handling quotas
    • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
    • Keep records of customer interactions, process customer accounts and file documents
    • Follow communication procedures, guidelines, and policies
    • Take the extra mile to engage customers.

    Qualification / Experience

    • B.Sc / HND in any relevant field.
    • Must understand 2 local languages
    • Proven customer support experience or experience as a Client Service Representative
    • Familiarity with CRM systems and practices
    • Customer orientation and ability to adapt/respond to different types of characters
    • Excellent communication and presentation skills
    • Ability to multi-task, prioritize, and manage time effectively.

    Method of Application

    Interested and qualified? Go to Integrated Corporate Services - ICSL on forms.gle to apply

    Note: Never pay for any training, certificate, assessment, or testing to the recruiter.

  • Send your application

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