Customer Service Officer at Hello Products

Location: Ikeja, Lagos

Responsibilities

• Receive phone calls in a professional manner and provide information about products and services as required by the customers.
• Responsible for processing of orders and invoices in the ERP system.
• Maintain accurate reports of all customer transactions daily with the company.
• Processing of new customer registration and proper filing of all forms and documents.
• Follow-up customers and their complaints; ensuring that customer’s requests are attended to accordingly.
• Render administrative support to other customer service team members when the need arises, or as instructed.
• Preparation of Key distributors weekly and monthly sell-out reports and proper filing of their monthly closing stock positions.
• Responsible for reconciliation of all company promotions and processing of rewards and monthly incentives.
• Organize with Supply chain on product transfers to all locations and constant monitoring of inventory levels to ensure Pan-Nigeria product availability.

Education & Experience

• HND / B.Sc in any relevant discipline.
• 1 - 2 years previous experience in customer service preferably in an FMCG environment.
• Must be conversant with the use of Microsoft suite especially Excel, Word and Outlook.
• Good analytical skills.
• Persuasive speaking and effective listening skills.
• Ability to empathize and use positive language.
• Must have self-control and able to take responsibility.
• Patient with high level of emotional intelligence.
• Ability to remain professional with a people-first attitude.
• Attentive to details with excellent time management skills.
• Good knowledge about products with creativity and resourcefulnes