Customer Service Officer at GEN128 Limited

Job Summary

• We are seeking a highly motivated and customer-focused individual with a proven track record in sales to join our customer service team.
• As a Customer Service Representative with a strong sales background, you will be responsible for providing exceptional service to our customers while effectively promoting and selling our products or services.
• Your primary goal will be to enhance customer satisfaction and loyalty through excellent communication, problem-solving skills, and a results-oriented approach.

Responsibilities

• Handle customer inquiries and provide accurate, timely, and professional responses via phone, email, or chat.
• Identify customer needs and offer appropriate solutions, including upselling or cross-selling products or services when applicable.
• Build rapport and establish strong relationships with customers to foster trust and loyalty.
• Process customer orders, payments, and returns efficiently and accurately.
• Keep up-to-date knowledge of our products, services, promotions, and policies to address customer inquiries effectively.
• Meet or exceed assigned sales targets and key performance indicators (KPIs).
• Utilize effective sales techniques to overcome objections and convert potential leads into sales.
• Collaborate with other departments, such as sales and marketing, to provide valuable customer feedback and contribute to business growth.
• Document and maintain accurate records of customer interactions, transactions, and inquiries in the CRM system.
• Continuously enhance your product knowledge and sales skills through ongoing training and professional development opportunities.

Qualifications

• High School Diploma or equivalent; additional education or training in sales or customer service is a plus.
• Previous experience in customer service and sales roles, with a demonstrated ability to achieve or exceed sales targets.
• Strong interpersonal and communication skills, both verbal and written.
• Excellent active listening skills and the ability to empathize with customers' concerns.
• Problem-solving and conflict resolution abilities to address customer issues effectively.
• Proficient computer skills, including experience with CRM software and Microsoft Office Suite.
• Strong organizational and time management skills to handle multiple customer inquiries simultaneously.
• Flexibility to adapt to changing priorities and business needs.
• Resilience and a positive attitude in a fast-paced and challenging environment.
• Candidates should have a strong sales experience.