Customer Service Officer at Culminate Consulting

Job description

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Manage company social media platforms
• Keeping records of customer interactions, transactions, comments and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Ensure customer satisfaction and provide professional customer support.
• Acknowledging and resolving customer complaints.
• Know company products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.

Qualifications

• Good Knowledge on how to use social media
• Good communication skills.
• Computer literate.
• Has 1 - 2 years’ experience in customer services representative.