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  • Posted: Jun 5, 2023
    Deadline: Not specified
  • Never pay for any CBT, test or assessment as part of any recruitment process. When in doubt, contact us

    Ciuci (pronounced see-u-see) Consulting is a strategy and consumer intelligence company with strong technical expertise in strategy formulation, research and human capital development. Based in Lagos, Nigeria, we develop strategic solutions for government organisations, non-governmental organisations and leading business enterprises in Africa. We are founded...
    Read more about this company


    Customer Service Officer

    Responsibilities and Duties

    • Serves as the first point of contact in the facility.
    • Greet patients as they arrive and assist with their check-in process.
    • Assisting patients with filling out forms and ensuring that their medical records are up to date
    • Building and maintaining good relationships with customers.
    • Resolving customer complaints quickly and efficiently in a professional and courteous manner.
    • Answering phone calls and responding to emails or messages from patients.
    • Scheduling appointments for patients and ensuring that the schedule is organized and running smoothly.
    • Keeping customers updated on the latest services in order to increase patronage.
    • Applying initiative to attend to new and follow-up patients and regulate activities relating to patients’ welfare.
    • Coordinating with medical staff to ensure that patients are seen in a timely manner and their needs are met.
    • Monitoring of clients throughout their stay within the facility.
    • Taking care of all matters related to clients from their arrival to their exit.


    • Interested candidates should possess a Bachelor's Degree.
    • Must have a minimum of 3 years post NYSC experience in customer service, and marketing in the medical field.
    • Must have experience as a customer service officer in the medical field
    • Must have work experience in a health care facility.

    Method of Application

    Interested and qualified? Go to Ciuci Consulting on to apply

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