Customer Service Officer at Bee Bee Jump Ltd

Core Responsibilities

• Generate and qualify leads
• Source and develop client referrals
• Develop and maintain a customer database
• Plan and conduct direct marketing activities
• Make sales calls to new and existing clients
• Develop and make presentations of company products and services to current and potential clients
• Maintain sales activity records and prepare sales reports
• Respond to sales inquiries and concerns by phone, electronically or in person
• Ensure customer service satisfaction and good client relationships
• Participate in sales storms
• Monitor competitors, market conditions and product development.

Responsibilities:

• Communicate with customers via phone, email, and chat
• Provide knowledgeable answers to questions about the product, pricing, and availability
• Work with internal departments to meet customer's needs
• Data entry in various platforms
• Keep records of customer interactions and transactions
• Record details of inquiries, comments, and complaints
• Record details of actions taken
• Follow up on customer interactions
• Provide feedback on the efficiency of the customer service process.

Qualifications

• Minimum of OND, HND or BSc in any related course
• Must be very fluent in speaking the Englishlanguage
• At least 1 year of relevant work experience
• Excellent phone etiquette and excellent verbal, written, and interpersonal skills
• Ability to multi-task, organize, and prioritize work
• Knowledge of customer service principles and practices
• Knowledge of relevant computer applications
• Knowledge of social media platforms
• Knowledge of administrative procedures
• Numeric, oral, and written language applications
• Must live within Ogba, Ojodu, Berger, Agege, and Ikeja environs.

Remuneration

• N50,000 Monthly.

Benefits:

• A great place to learn, and get trained
• Amazing and talented teammates to work with
• Structured work environment
• As a customer service agent you get to earn more incentives, outside your monthly pay.