Customer Service Officer at Bee Bee Jump Ltd

Location: Ikeja, Lagos

Job Description

• Maintaining a positive, empathetic and professional attitude toward customersat all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Managing a team of junior customer service representatives.
• Ensure customer satisfaction and provide

Requirements

• Candidates should possess a Bachelor's Degree, HND, NCE or OND qualification with 1 - 3 years work experience.