Customer Service Officer at Ascentech Services Limited

Job Responsibilities

• Check-in on members' onboarding journey to identify blockages to approve the
  member
• Liaise with respective teams and partners to ensure all members’ requests, open
  transactions and complaints are managed through an effective resolution process
• Ensure members are enabled to complete the sign-up process.
• Effectively provide product information/demonstration to prospective and new
  members when requested.
• Gather product feedback and communicate to relevant stakeholders.
• Responds to members queries via phone, email, and chat
• Adaptability, willingness to learn new skills, and commitment to exceptional delivery
• Excellent written and verbal communication skills

Requirements

• BSc / HND in relevant field
• 1-2 years proven customer support experience
• Excellent research abilities and a willingness to grow
• Strong problem-solving and analytical skills
• Attention to detail
• Availability to work on weekends
• Proximity to Yaba and its environs will be an added advantage.