Customer Service Officer at Alert Microfinance Bank

Location: Mainland, Lagos

Job Summary

• Customer Service Officer at Alert Microfinance Bank; handles customer inquiries, complaints and requests, post transactions into the banking application. Manage large amounts of incoming calls. Generate sales leads. Identify and assess customers' needs to achieve satisfaction.

Job Description

• Handle inbound and outbound phone calls.
• Provide information to customers on their account status and account balances
• Open new bank accounts according to laid down rules and guidelines
• Suggest effective ways through which the bank can promote its products and services and increase customer satisfaction
• Participate in marketing and awareness campaigns in the bank to create an enlarged customer base
• Establish and promote cordial relationship with customers, ensuring prompt attendance to their inquiries and solving their problems to grant them maximum satisfaction
• Ensure that customers’ confidential information is properly protected and only used for official purposes
• Be involved in performing some financial related and marketing transactions
• Channel complex customer complaints and challenges to the right quarters for effective resolution

Key Requirements

• Minimum of B.Sc or its equivalent in a Social Science related discipline.
• 1-3 years cognate experience from a reputable Microfinance Bank.

Skills:

• Detailed and target oriented
• Excellent team spirit and communications skills
• Excellent Human Relations and Inter-personal skills
• Goal oriented.