Customer Service Officer at Acomms Media Limited

Job Description

• Patients registration
• File records and transfer across branches
• Collation data records – Patients
• Check patient’s eligibility with HMOs
• Book patient’s appointment
• Collation of daily patient’s diagnosis
• Receive incoming calls
• Pick up medication from pharmacy in the absence of the nurses
• Follow up on medical reports from admin

Responsibilities
Optical:

• Attend to patient’s enquiry for glasses and contact lens
• Assist in frame selection for patients
• Selection of new frames from suppliers
• Supervision/restocking of Frames and accessories on the shelf and gallery
• Lens and contact lens ordering
• Collation patient’s records - Optical
• Preparation of optical bills for patients
• Follow up with Doctors and technicians (Lens marking, high prescription orders)

Cashier:

• Receive cash payments
• Preparation of HMO billings and filing of claim forms
• Call HMOs for approval
• Liaise with Account Officer for end of day sales and records
• Pick up medication form pharmacy in the absence of the nurses

Patients Communication:

• Patients satisfactory survey feedback
• Monthly report Collation – Optical
• Inform patients of their ready glasses.

Requirements

• Candidates should possess a Bachelor's Degree with 1 - 6 years work experience.

Salary
N80,000.00 per month.