Customer Service Manager at Rossland Consulting Limited

Location: Wuse 2, Abuja (FCT)

Job Description

• As a Customer Service Manager, your most important role is leading and motivating a team of staff to ensure they’re giving the best customer service possible.
• You’ll also be expected to know your company’s products and policies inside out and be able to communicate it to other members of staff.
• Because customer services jobs can encompass a range of industries, your daily tasks may change.

Responsibilities

• Support the Company’s goal for a wide company customer service policy.
• Responsible for the day to day management of the Customer Services Unit.
• Providing leadership and direction to the Customer Services Unit.
• Introduction and improvement of possibilities to measure customer satisfaction
• Derivation of ways to improve the level of satisfaction
• Communication with customers via telephone, email, letters or face-to-face meetings
• Providing help and advice to the respective customers
• Ensures that orders or transactions are correctly processed and to answer questions or resolve customer complaints
• Discussion with managers from other departments to agree on possible improvements

Requirements

• Degree in Business / Economics, Marketing, Management or Business related fields
• 5 - 10 years work experience.
• Practical experience in customer service role and position.
• Ability to listening as well as communicate with the customer in a professional and service- oriented way
• Good problem-solving and decision-making skills
• Ability to stay confident, polite and patient in challenging situations
• Good self-presentation when meeting the clients
• Knowledge of conflict resolution techniques

Salary
N300,000 Monthly.