Customer Service Manager at PG Consulting Limited

Our client, a well-extended trading company with its HQ in Lagos requires the services of a competent experienced, CUSTOMER SERVICE MANAGER to lead, co-ordinate and manage the customer service team, implementing loyalty programs, and creating customer satisfaction goals for the strategic goals of the company.

This role reports to the office of the GM, Marketing & Sales and will take charge of first line customer retention and satisfaction in the various locations and branches of the company and will be responsible for driving the achievement of customers relationship and market expansion over the set periods of assessment.

Qualifications / Requirements:

• Bachelor’s degree in business administration or relevant field
• 3-5-year experience in similar role.
• Outstanding written and verbal communication skills.
• Good understanding of management practices and techniques.
• Excellent leadership and interpersonal skills.
• The ability to maintain calm under pressure.
• A thorough knowledge of the product or service the company they work for is offering
• A strong leader with a track record of success in building and scaling effective customer service teams.   

Salary Range

N150,000 Monthly