Customer Service Manager at JNC International Limited

Key Responsibilities

Enrollment Management:

• Inquiries and Follow-up: Serve as the primary contact for enrollment inquiries, providing prospective families with timely and accurate information about the school.
• Relationship Building: Cultivate positive relationships with prospective families, addressing questions and concerns to ensure a smooth enrollment experience.
• Platform Management: Oversee the enrollment platform, ensuring all information is accurate and up-to-date.
• Enrollment Process: Guide families through the entire enrollment process, from inquiry to onboarding, ensuring all requirements are met.
• Data Analysis: Track and analyze enrollment trends, providing insights and recommendations to enhance enrollment strategies.

Program Development and Management:

• Design, implement, and evaluate community service programs aligned with the school’s mission and values.
• Develop and maintain an active alumni network, creating programs and events to engage former students and families.
• Identify community needs and create targeted initiatives to address them.
• Monitor program outcomes and present results to inform continuous improvement.

Community Engagement:

• Build meaningful relationships with current, past, and prospective families to foster loyalty and advocacy.
• Serve as the school’s ambassador at events, networking with external organizations to enhance visibility.
• Actively support school enrollment by promoting programs and maintaining an inviting environment for prospective families.

Reporting and Evaluation:

• Maintain meticulous records of program activities and engagement metrics.
• Provide regular updates and recommendations to the Executive Director and leadership team.

School Events:

• Collaborate with the learning and leadership teams to plan and execute memorable school events.
• Ensure events are well-communicated to stakeholders, maximizing attendance and satisfaction.
• Manage sign-up platforms, guest experience, and post-event reporting.

Student Records:

• Maintain accurate, up-to-date student non-learning information on school platforms.
• Regularly audit and update records to ensure consistency and reliability.

Home-School Communication Management:

• Develop and manage engaging school publications, including newsletters and announcements.
• Ensure timely communication to keep families informed and involved.

Parent Welfare:

• Foster a culture of care by monitoring parent satisfaction and addressing concerns promptly.
• Implement strategies to enhance parent engagement and build trust.
• Regularly update the Parents Portal to keep families informed and supported.

Key Attributes and Personality Traits

• Warm, approachable, and relatable demeanor.
• Strong problem-solving skills with a proactive and empathetic mindset.
• High emotional intelligence to navigate conversations with diverse families and stakeholders.
• Passion for community building and a genuine interest in the success of each child and family.
• Strong ability to inspire trust, commitment, and collaboration within the school community.

Qualifications:

• Bachelor’s degree in Mass Communication, Public Administration, Education, or a related field.
• Minimum of 5 years of experience in customer service, community engagement, enrollment, or a similar role.
• Exceptional organizational, communication, and relationship-building skills.
• Proven ability to manage events, programs, and stakeholder interactions effectively.
• Proficiency with Microsoft Office and database systems.