Alan & Grant, is a Human Resources and Business Advisory firm. By combining creative and strategic minds, we co-create relevant and impactful solutions to our clients.
...additionally, we are developing capabilities to create and manage a portfolio of HR & Enterprise Products aimed at enhancing employee performance, business agility and overall pr...
The job holder is to provide superb customer service by leading and motivating the customer service team, developing loyalty programs and creating customer satisfaction goals.
Duties & Responsibilities
Acquire new clients through tele-sales, emails and retaining existing clients through excellent relationship management to strengthen the Head Office Express Centre.
Management of clients’ information including telephone calls, responses to e-mail, etc.
Work closely with Business Managers; escalate and resolve areas of concern as thrown up by clients.
Ensure that all Company’s business activities are conducted with honesty, integrity and with the highest possible ethical standards without engaging in any form of bribery or corruption.
Ensure that all work-related risk factors are regularly assessed, evaluated, and recommended treatment actions implemented to mitigate against potential financial loss to the Company.
Monitor and report on delivery performance and discrepancies from Operations Department and out-stations.
Requirements
Bachelor's Degree in Business Administration or any related field.
A minimum of 5 years experience in a similar position.
Outstanding written and verbal communication skills.
Good understanding of management practices and techniques.
Average Salaries in Nigeria in 2026This guide brings together the average salary in Nigeria based on recent 2026 salary benchmarks. Salaries are listed by industry, experience level and city to give jobseekers, employers and HR professionals a more useful picture of salary levels in Nigeria in 2026.
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