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  • Posted: Feb 19, 2021
    Deadline: Not specified
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    Stanbic IBTC Holdings PLC is a full service financial services group with a clear focus on three main business pillars - Corporate and Investment Banking, Personal and Business Banking and Wealth Management. Stanbic IBTC Bank legally became part of Standard Bank Group 24th August 2007. The Standard Bank Group merged its Nigerian operations, Stanbic Bank Nig...
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    Customer Service Management Executive

    About the Job

    • Providing world class customer service when handling incoming and outgoing customers’ calls.
    • Take appropriate action to efficiently resolve issues.
    • Identify customers need for additional Rogers's products and services.
    • Accountability - Taking responsibility for resolving customers’ complaints/issues from beginning to end.
    • Feedback - Receiving and incorporating feedbacks from customers to improve personal and business performance.
    • Resolution - Communicate progress and resolution of issues to internal and external customers
    • Generation of Daily, Weekly and Monthly Customer Complaints Report.
    • Providing world class customer service when handling incoming and outgoing customers’ calls.
    • Take appropriate action to efficiently resolve issues.
    • Identify customers need for additional Rogers's products and services.
    • Accountability - Taking responsibility for resolving customers’ complaints/issues from beginning to end.
    • Feedback - Receiving and incorporating feedbacks from customers to improve personal and business performance.
    • Resolution - Communicate progress and resolution of issues to internal and external customers
    • Generation of Daily, Weekly and Monthly Customer Complaints Report.
    • Providing world class customer service when handling incoming and outgoing customers’ calls.
    • Take appropriate action to efficiently resolve issues.
    • Identify customers need for additional Rogers's products and services.
    • Accountability – Taking responsibility for resolving customers’ complaints/issues from beginning to end.
    • Feedback - Receiving and incorporating feedbacks from customers to improve personal and business performance.
    • Resolution - Communicate progress and resolution of issues to internal and external customers
    • Generation of Daily, Weekly and Monthly Customer Complaints Report.
    • Listening to customers, analyzing their needs and offer adapted solutions to their needs and complaints
    • Contact customers who lodge complaints and regularly update them on the stage of resolution.
    • Complaints Tracking and Documentation. Ensure proper record keeping in terms of regulatory requirements.
    • Assist in developing and maintaining an up-to-date database of customers’ complaints, providing the foundation for effective customer profiling.
    • Reporting, tracking and ensuring final resolution of customer issues using the Bank’s CRM systems and tools.

    Method of Application

    Interested and qualified? Go to Stanbic IBTC on www.linkedin.com to apply
  • Send your application

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