Customer Service Intern/NYSC  at HelpMum

Job Description:  

HelpMum Africa is seeking a dedicated and enthusiastic Customer Service Intern/NYSC to join our team. The successful candidate will be responsible for reaching out to mothers, collecting necessary information, and registering them on the HelpMum Vaccination Tracker. 

Key Responsibilities:

• Contact mothers via phone to gather and verify personal and health information for registration on the HelpMum Vaccination Tracker.
• Assist with the registration process, ensuring accurate data entry into the system.
• Provide detailed information about the HelpMum Vaccination Tracker, including its benefits and how to use it.
• Address any questions or concerns mothers may have regarding vaccination schedules or the tracker.
• Maintain accurate records of calls and interactions with mothers.
• Report any challenges or feedback from users to the supervisor for resolution.

Qualifications:

• Fluency in Hausa or Igbo. 
• Excellent verbal communication and interpersonal skills.
• Strong attention to detail and the ability to enter data accurately.
• Customer service experience is a plus.
• Basic computer skills, with familiarity in using spreadsheets or data entry systems.
• A positive attitude and willingness to help others.