Customer Service (ICT Support) Officer at Enroyale Global Services Limited

Job Summary

• The candidate is responsible for application setup; resolution of all application functional issues raised by the users; works closely with I.T support team to ensure update reports are available and must ensure that all users are supported and can effectively use the media app effectively.

Job Description

• Keep record of users interactions, transactions, comments, and complaints
• Maintain a positive, empathetic, and professional attitude toward users
• Provide technical support to teams within the organisation, and to users
• Assist with systems integrations
• Manage ticketed query system and ensuring comprehensive database of queries and resolutions is kept updated
• Identifying and resolving technical issues
• Aid installation and configuration of users softwares
• Delivering service and support to end-users via automated call distribution device software
• Gathering and using customer details before evaluating and analysing the symptoms of the issue.

Qualifications

• Bachelors Degree in any related area
• 2 - 4 years work experience
• Experience in customer service or contact center
• Computer Science Graduate with customer service experience will be an advantage
• Ability to discuss complicated technical information in simple terms
• Problem solving skills and good analytical skills
• Strong oral communication and interpersonal skills
• Love of technology
• Proper phone etiquette.