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  • Posted: Nov 8, 2021
    Deadline: Nov 12, 2021
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    Customer Service / Front Line Officer

    Job Responsibilities

    • Manage large amounts of incoming phone calls and answer all client questions.
    • Redirect phone calls to the appropriate department and takedown messages.
    • Generate sales leads.
    • Identify and assess customers’ needs to achieve satisfaction.
    • Provide accurate, valid, and complete information by using the right methods/tools.
    • Meet personal/customer service team sales targets and call handling quotas.
    • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
    • Follow communication procedures, guidelines, and policies.
    • Take the extra mile to engage customers.
    • Greet guests and provide them with superb customer service.
    • Ensure the front desk is neat, presentable, and equipped with all the necessary supplies such as pens, forms, and paper..

    Job Requirements / Skills

    • OND, HND Holder.
    • 2-3 years Experience in the same role.
    • Good looks and neat in appearance.
    • Strong phone contact handling skills and active listening skills.
    • Familiarity with CRM systems and practices.
    • Customer orientation and ability to adapt/respond to different types of characters.
    • Excellent communication and presentation skills.
    • Ability to multi-task, prioritize, and manage time effectively.
    • Good understanding of office administration and basic bookkeeping practices.
    • Superb written and verbal communication skills.
    • Excellent organizational and multi-tasking abilities
    • Strong knowledge of MS Office programs.

    Remuneration
    N55,000 Monthly

    Method of Application

    Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the email.

    Note: Never pay for any training, certificate, assessment, or testing to the recruiter.

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