Customer Service / Front Line Officer at Oaklands & Johnson Limited

Job Responsibilities

• Manage large amounts of incoming phone calls and answer all client questions.
• Redirect phone calls to the appropriate department and takedown messages.
• Generate sales leads.
• Identify and assess customers’ needs to achieve satisfaction.
• Provide accurate, valid, and complete information by using the right methods/tools.
• Meet personal/customer service team sales targets and call handling quotas.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Follow communication procedures, guidelines, and policies.
• Take the extra mile to engage customers.
• Greet guests and provide them with superb customer service.
• Ensure the front desk is neat, presentable, and equipped with all the necessary supplies such as pens, forms, and paper..

Job Requirements / Skills

• OND, HND Holder.
• 2-3 years Experience in the same role.
• Good looks and neat in appearance.
• Strong phone contact handling skills and active listening skills.
• Familiarity with CRM systems and practices.
• Customer orientation and ability to adapt/respond to different types of characters.
• Excellent communication and presentation skills.
• Ability to multi-task, prioritize, and manage time effectively.
• Good understanding of office administration and basic bookkeeping practices.
• Superb written and verbal communication skills.
• Excellent organizational and multi-tasking abilities
• Strong knowledge of MS Office programs.

Remuneration
N55,000 Monthly